We visit you at home
We install the router and connect it to a splitter/WiFi modem
We configure the router
We safeguard the network
We check that everything is running
We keep records and handover the login details to you
We check whether everything is running as it should
We scan your computer
We delete malware
We check the functionality
We generate a report
We prepare a cost report for the removal of further bugs
We check the system for suitable SSD storage
We clarify whether additional hardware is needed and which one
We give advice about upgrade alternatives in advance of the assembly
We insert the new SSD storage
We install all necessary drivers and updates
We check whether everything is running as it should
We transfer all programs from your old computer to the new one
We transfer all your own data (Up to 1 terabyte)
We provide a report about which data has been transferred
We only do this service from the operating system Windows to Windows
IT Services
Nothing is more frustrating than something not working when you need it most. Computers always seem to break down and need repair at the worst times. Perhaps you're in town for a conference or a final paper is due for a class - whatever the case, getting your laptop repaired is essential.

The reason many people opt to buy a laptop rather than a desktop is for the sake of convenience - the ability to take a computer anywhere, anytime. As a consequence, when it becomes necessary to seek out a laptop repair service professional, people want timely, efficient help.

Many technicians in the computer industry charge a flat rate (or several hours of time) to perform a "tune up" on your PC  and will tell you that they've repaired it. This is seldom the best way to approach your problem and will not prevent the problem from coming again. The reality  is that spyware removal, disk drive defragmentation, virus removal and definition updates, etc. are only temporary solutions if not coupled with completely securing your computer.

PCs running any version of Windows need frequent maintenance and updating, especially if connected to an always-on broadband connection. New vulnerabilities are always found and patched. Keeping your computer up-to-date with service packs and critical updates should be a priority to any computer user.

Provided you are still covered under warranty, and time permitting, a computer user can always ship their machine back to the manufacturer for PC repair. In many ways, of course, the manufacturer is best the best choice for repairing your computer. However, there is often a significant amount of time spent waiting for the return of a computer from a manufacturer.

The truth is that most PCs these days, either from a brand name manufacturer or a no-name brand, can easily be serviced by any capable technician. Parts are generally universal and if not, compatible parts can usually be located quickly.

So who do you turn to when looking to service and repair your computer? Finding a qualified specialist capable of undertaking your PC's repair in a professional, competent and efficient manner can be a difficult task. Let us offer you our assistance.
The installation of an operating system can be complicated and lengthy. Therefore, we can undertake the Windows installation for you. We will install your operating system, sometimes known as OS (Windows 7, Windows 8 or Windows 10) quickly and reliably and ensure all is working correctly.
A perfect service from Ur-Answer.com

If you are installing a new Microsoft operating system on a laptop or PC, various aspects must be considered. For example system requirements, usable memory or formatting the hard disk during the installation to remove the remnants of the previous system. We perform the professional software installation of the operating system, so your computer has the optimal performance.
Correct setup and configuration

We install operating systems like Windows 7, Windows 8, and Windows 10 and optimise the system settings. Then we install the necessary drivers, configure the entire operating system and perform any Windows updates. Finally, we activate the system including settings for the automatic updates and perform a full function test. Whether in our service workshop, at your home or by phone: We fix the problem quickly and easily for you.

HDD & SSD System Migrations

System Upgrades / Installations

PC / Laptop Service

A perfect service from Ur-Answer.com

If you need to replace your old PC or laptop with a new one, you may want to transfer all your data, applications and pre-configured settings from your old machine to your new Windows operating system. This is so you can work on your new computer as usual, play or surf the internet and find all your own personal files such as photos, documents, folders and images in what would seem like their original location.
Professional service

We ensure the optimum and complete transfer of all relevant system files, applications, and Windows settings. We transfer the Windows system files and your personal files such as documents, folders, pictures or music up to a size of 1 terabyte. Finally, we provide a detailed report with an overview of the transmitted data and settings. We only provide this service for Windows to Windows operating systems. Whether in our service workshop, at your home or by phone: We fix the problem quickly and easily for you.
SSD Storage Upgrade

Do you want to increase the memory size of your PC? No problem, we check your system to determine, which memory fits your system, then commence with the upgrade and increase the performance of your PC.

Full Virus & Malware Cure


Comprehensive virus removal from Ur-Answer.com

Is it no longer possible to work problem-free with your PC? Do you have pop-up error messages on your screen? Your computer works only very slowly and is still very loud? Does the whole operating system crash? Or programs are automatically started that you have never installed? Then your computer is likely to be infected by a virus, trojan, worm or spyware. Often these malicious software are hidden behind inconspicuous file names or in invisible folders. Therefore a computer virus attack is often not recognised by the user.
Remove virus, trojan, spyware and malware: Our professional service for you

Leave the trojan and virus removal to your technical experts at Ur-Answer.com. We remove viruses and other malicious programs so that your system can operate correctly and with full capacity again. For this purpose, we will scan your computer for viruses, trojans and spyware, delete the malware completely with our professional virus remover system and perform a final functional test. We will also recommend an antivirus security software, so that you are adequately protected in the future against computer viruses, malware and attacks on your system. Whether in our service workshop, at your home or by phone: We fix the problem quickly and easily for you.

Home Networks

Comprehensive WiFi Setup from Ur-Answer.com

Surf the internet wirelessly with a wifii connection at home instead of being restricted by a network cable. Setting up a wireless network, also known as Wireless Local Area Network, has many advantages. Less clutter, more mobility and access for all your mobile devices such as laptop, smartphone and tablet. Take your laptop, tablet or smartphone into the kitchen, living room or garden, without having to rely on sockets or terminals. For this purpose we setup your wireless network and the WiFi router professionally, so that you are connected quickly and easily to the internet.
Connect directly to the internet wirelessly with the professional WiFi Setup service

For the implementation of the wireless device we come to your home and install your router. Then we configure the router and connect it to a splitter / DSL modem and make the network secure before the Internet connection is complete. Finally, we conduct a comprehensive functional test of the wifi setup, advise you on the use of wireless amplifiers / repeaters where needed and provide you with all the documents of your wifi device, including how to connect other devices with the password protection. Whether in our service workshop, at your home or by phone: We fix the problem quickly and easily for you.

Other Services Offered

Ur-Answer.com also offers many other related services such as:


Data Backup
Data Transfer
Computer & Laptop Diagnosis / Troubleshooting
Speed Up Diagnosis
Windows 10 Update
E-mail Setup
Computer Setup
and more...

Perfect Service is Our Mission

YOUR IT SERVICES PARTNER
Professional IT services at attractive fixed prices: Ur-Answer offers professional on-site and home visit services for PCs and laptops - no matter where you bought your device and regardless of manufacturer.
We offer a professional repair service for PCs and laptops, regardless of manufacturer or brand.
We support you in setting up your new device.
We install and connect your technical equipment quickly, easily and to your requirements.
Your motherboard does not work anymore? Your graphics card is defective? We as your IT Service partner save and backup your data, replace the hardware and install new components.
We give explanations about what we do in a way that is easy to understand.
System Transfer

Are you too tired or unable to transfer your programs, data and Windows settings to your new PC or laptop? We can do it for you! We transfer your data from your old computer to your new one.
A perfect service from Ur-Answer.com

If your applications, programs or games no longer run smoothly or only very slowly, it is probably because your hard drive is too full or too dated. You do not have to buy a new device! We recommend in such cases an upgrade or expansion to your existing hard drive. TrustATec will assist with upgrading your hard drive, thus ensuring an increased performance of your PC.
Memory expansion for your PC

We first determine your specific storage needs that are tailored to your individual requirements on your existing system. We then recommend a specific expansion that is compatible with your system. We open the case of your computer and professionally install the new hard drive. For the successful completion of the hard drive upgrade, we install the appropriate drivers, perform necessary updates and then test the functionality of your PC. Whether in our service workshop, at your home or by phone: We fix the problem quickly and easily for you.
Virus / Malware Removal

Viruses, Trojan horses and spyware are dangerous and can cause a lot of problems. For example error messages or system crashes, which can no longer be resolved without an experts help. We at Ur-Answer.com remove all viruses to help getting your system back up and running.
WiFi Setup or Wired

You do not have to struggle calling service centres, we come to your home to setup your wireless connection. This includes the configuration of a wireless router, DSL modem and the integration of a PC or laptop into your wireless network. We also provide and install any additional (if required) switches, routers or access points.